1. Cancellation by Customer

• Cancellations will be accepted only if the request is made at least 7 days before the trip start date.
• If the cancellation request is made less than 7 days before the trip start date, no refund will be provided.
• To request a cancellation, customers must contact our Customer Service team via email or phone with booking details.

2. Non-Refundable Bookings

• Certain special packages, promotional offers, or last-minute deals may be non-refundable, as mentioned at the time of booking.

3. Refunds

• If a cancellation request is approved, the refund will be processed within 7 working days to the original payment method.
• Any transaction fees, service charges, or non-refundable vendor costs will be deducted from the refund amount.

4. Force Majeure

The Company shall not be responsible for any trip disruption, itinerary changes, delays, or cancellations caused by adverse weather conditions, natural calamities, government restrictions, or other events beyond its control. In such cases, no refund or compensation shall be provided, and the full trip cost shall remain payable.

5. Cancellation by LIFELOOM PRIVATE LIMITED

In the unlikely event that we cancel a trip due to unforeseen circumstances (weather, safety, low bookings, etc.), customers will be offered:

• A full refund, OR
• An option to reschedule to another available date.

6. Payment Policy

• A 50% advance payment is required to confirm your booking.
• The remaining 50% must be paid by 11:59 PM on the day of departure.
• Failure to clear the balance by the deadline may result in your booking being treated as cancelled/no-show, and LIFELOOM PRIVATE LIMITED reserves the right to allocate your seat to another traveler without prior notice.